The return must be made by mail (using a pre-paid label emailed to you by Cricket) and received by Cricket within forty-five (45) days after the return request has been made, and cannot be returned in store. Online: A return request for online purchases of devices and SIM kits (for devices brought to Cricket) must be made within seven (7) days of order delivery.For in store purchases, you must visit that Cricket Authorized Retail store to return your items. If you received your order more than 7 days ago, you may be eligible for a warranty claim. See our warranty policy page for more information.įor online purchases, you can start a return online through our return portal or by contacting Customer Support. Cricket provides a 7-day return policy for qualifying devices see details below.
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